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One of the best ways to ensure that your business isn’t affected by unexpected network downtime is to proactive and monitor crucial systems on your network to catch problems early. Servers and workstations need not only maintenance but periodical checks to ensure they are working properly and will continue to do so. Eclipse SVC offers automated network monitoring that can be included in one our many customizable service plans that allow us to keep your network running with optimal performance.
Offsite Remote monitoring with Support
Remote network monitoring allows Eclipse SVC to anticipate or indentify issues before they become major problems. Reports and status dashboard help pinpoint problem areas as soon as they become evident, we can be present without actually being there at your location; working behind the scenes. We can quickly determine whether the problem can be resolved remotely or send a tech onsite. Either way you will have the reassurance that someone is taking care of your company even when you do not realize there is problem to notice.
Remote Support
An added feature and benefit is our remote support capabilities for your workstations. Emails, websites, games and programs on the internet are sometimes riddled with viruses and spyware. Sometimes it’s difficult to notice or identify these threats. When infection occurs, the faster you deal with it the less damage it can cause to your computer. Our remote support capabilities allow us to connect to your computer wherever u are, and with a few simple clicks we are on your PC and you can watch as resolve and eliminate issues. It’s comforting to know that when you are in need of help, Eclipse SVC is there to be your IT department, just a phone call away.
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